Term and Conditions

1. Introduction

Welcome to Rocktape Shop, your trusted partner in professional therapy and rehabilitation equipment. These Terms and Conditions govern your use of physictherapyequip.com and all purchases made through our website. By accessing our site and making purchases, you agree to be bound by these terms.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, creating an account may be necessary for certain features. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and current information
• All activities that occur under your account

2.2 Prohibited Activities

Users must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Misrepresent your identity or professional credentials
• Use automated systems to extract data without permission

3. Products and Services Description

3.1 Product Range

We specialize in professional healthcare and therapy equipment including:

• Acupuncture & Dry Needling supplies
• Advanced Measuring Tools and Biofeedback equipment
• Anatomy Models and Educational Materials
• Braces, Supports, and Rehabilitation Equipment
• Allied Health professional supplies
• COVID-19 safety products and Antiseptics
• Balance, Stability, and Aquatic Fitness equipment

3.2 Professional Use

Many products are designed for professional healthcare use. Customers are responsible for:

• Ensuring proper training and qualifications for product use
• Following manufacturer instructions and safety guidelines
• Complying with local healthcare regulations and standards

4. Order and Payment Terms

4.1 Order Process

Order Processing: All orders are processed within 1-2 business days from payment confirmation. Weekend and holiday orders are processed the next business day.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

All prices are listed in US dollars. International customers are responsible for:

• Currency conversion fees
• Customs duties and import taxes
• Any additional bank charges

4.4 Shipping and Delivery

Shipping Methods:

• Standard Shipping: DHL or FedEx – $12.95 – 10-15 business days after shipment
• Free Shipping: EMS – Free for orders over $50 – 15-25 business days after shipment

International Shipping: Available worldwide excluding some remote areas in Asia. Delivery times may vary based on destination and customs processing.

5. Returns and Refunds

5.1 Return Policy

Return Window: 15 days from delivery date

Condition Requirements:

• Items must be unused and in original packaging
• All tags and labels must be attached
• Products must be in resalable condition

5.2 Non-Returnable Items

Due to health and safety regulations, the following cannot be returned unless defective:

• Opened Antiseptics and COVID-19 supplies
• Used Cohesive Bandages
• Opened Aids to Daily Living and personal care items
• Biofeedback equipment with broken seals
• Any products with tampered packaging

5.3 Return Process

Returns require a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

5.4 Refund Processing

Timeline:

• Credit Card/PayPal: 5-10 business days after processing
• Bank Transfers: 7-14 business days

Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

6.1 Website Content

All content on physictherapyequip.com, including:

• Text, graphics, and logos
• Product descriptions and images
• Website design and layout
• Educational materials and charts

are the property of Rocktape Shop and are protected by copyright and trademark laws.

6.2 Limited License

Users are granted a limited, non-exclusive license to:

• Access and use the website for personal or professional purposes
• Purchase products for legitimate business or personal use
• Download and print product information for reference

6.3 Restrictions

Users may not:

• Copy, modify, or distribute website content without permission
• Use our trademarks or logos without written consent
• Reverse engineer any software or systems

7. Liability Limitations

7.1 Product Liability

Rocktape Shop provides professional therapy equipment. Users acknowledge that:

• Products should be used by qualified professionals
• Proper training and certification are required for many items
• Users must follow all safety guidelines and instructions

7.2 Limitation of Damages

To the extent permitted by law, Rocktape Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business interruption
• Improper use of products against manufacturer guidelines
• Delays caused by customs, weather, or carrier issues

7.3 Maximum Liability

Our maximum liability for any claim relating to your use of the website or products shall not exceed the purchase price of the products in question.

8. International Customers

8.1 Shipping Restrictions

We ship worldwide excluding some remote areas in Asia. International customers are responsible for:

• All customs duties, taxes, and import fees
• Compliance with local import regulations
• Return shipping costs for international returns

8.2 Product Compliance

Customers are responsible for ensuring purchased products comply with local regulations and standards in their country.

9. Policy Updates

We reserve the right to update these Terms and Conditions at any time. Changes will be:

• Posted on this page with updated “Last Updated” date
• Effective immediately upon posting
• Applicable to all future purchases and website use

Continued use of the website after changes constitutes acceptance of modified terms.

10. Contact Information

For purchases through authorized retailers, please contact the retailer directly for their policies.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Bexar County, Texas.