Returns & Exchanges

Our Commitment to Your Satisfaction

At Rocktape Shop, we are dedicated to providing healthcare professionals, athletes, and wellness enthusiasts with high-quality professional therapy and rehabilitation equipment. We stand behind our products and want to ensure you’re completely satisfied with your purchase.

If you’re not entirely happy with your order, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

Eligible for Return/Exchange:

• Defective or damaged items upon arrival
• Incorrect items shipped
• Items in original condition with tags and packaging
• Unopened products that are not on our non-returnable list

Return Process – Step by Step

Step 1: Request Authorization

Before returning any items, you must contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

Step 2: Complete Return Request Form

Use the template below to submit your return request via email to [email protected]:

Step 3: Package Your Return

Once you receive your RMA number:

• Securely package the items in their original packaging
• Include a copy of your order confirmation or packing slip
• Clearly write the RMA number on the outside of the package

Step 4: Ship Your Return

Ship your return to:

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Refund Information

Processing Time

• Once we receive your return, please allow 3-5 business days for inspection and processing
• Refunds will be issued to your original payment method
• You will receive an email confirmation once your refund has been processed

Refund Timeline

Deductions

Please note:

• Original shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• Restocking fees may apply for large or specialized equipment returns

Exchange Process

For exchanges of eligible items:

1. Follow the same return process outlined above
2. Clearly indicate in your return request that you prefer an exchange
3. Specify the replacement product you would like
4. Once we receive your return, we will ship the replacement item
5. Standard shipping charges apply for exchange shipments

For exchanges due to defective products or our error, we will cover the shipping costs for the replacement item.

International Returns

As we serve customers worldwide (excluding some remote areas in Asia), please note:

• International customers are responsible for return shipping costs and any customs duties
• We cannot refund original international shipping charges
• Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged item and packaging
• We will arrange for a replacement at no additional cost
• In some cases, we may require return of the defective item

Note: This returns policy applies to purchases made directly through physictherapyequip.com. For purchases through authorized retailers, please contact the retailer directly for their return policies.