Privacy Policy

Privacy Policy

Last Updated: October 2023

Welcome to Rocktape Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at physictherapyequip.com or make a purchase from us. By using our site, you agree to the terms outlined in this policy.

As a trusted provider of professional therapy equipment for healthcare professionals, athletes, and wellness enthusiasts worldwide, we take your privacy seriously. Our practices comply with global privacy regulations, including the GDPR for European customers and CCPA for California residents, ensuring transparency and control over your information.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and improve our services. This includes:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address (e.g., 4553 Freshour Circle, San Antonio, US 78238), phone number, and payment information (e.g., credit card details processed securely via our partners).
• Transaction Data: We record details of your orders, including products like acupuncture tools, defibrillators, or COVID-19 supplies, payment method, and transaction history.
• Technical Data: We automatically collect information like your IP address, browser type, device information, and pages visited to enhance site functionality and security.
• Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize your experience. For example, cookies help us show relevant products like braces and supports or aquatic fitness equipment based on your browsing history.
• Communication Data: If you contact our support team at [email protected], we may store your inquiries and responses.

2. How We Use Your Information

We use your data solely for legitimate business purposes, including:

• Order Fulfillment: To process payments, ship products (e.g., anatomy models or biofeedback instruments), and provide order updates. We partner with secure payment gateways like Visa, MasterCard, JCB, and PayPal to ensure safe transactions.
• Customer Support: To respond to your queries and assist with issues related to products like AFLQ items or advanced measuring tools.
• Personalization: To tailor your shopping experience by recommending products based on your interests, such as balance and stability aids or allied health resources.
• Marketing: With your consent, we may send promotional emails about new products or offers. You can opt out at any time.
• Security and Compliance: To detect and prevent fraud, and to comply with legal obligations, such as tax or shipping regulations for global customers (excluding some remote areas in Asia).

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third parties only as necessary:

• Service Providers: We share data with payment processors (e.g., PayPal for international transactions), shipping carriers, and IT support to operate our website and fulfill orders.
• Legal Requirements: We may disclose information if required by law, such as in response to a court order or to protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity, with notice provided.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

4. Data Storage and Security

We prioritize the security of your information:

• Storage: Your data is stored on secure servers located in the United States and other jurisdictions that comply with privacy standards. We retain personal information only as long as necessary for business or legal purposes.
• Security Measures: We implement industry-standard safeguards, including 256-bit SSL encryption for transactions, PCI-DSS compliance for payment processing, and regular security audits. We never store complete payment details on our servers.
• International Transfers: As we serve customers globally, data may be processed outside your country, but we ensure adequate protection through agreements like Standard Contractual Clauses for EU customers.

5. User Rights

You have control over your data, including the right to:

• Access and Correction: Request a copy of your personal data or update inaccurate information.
• Deletion: Ask us to delete your data, subject to legal exceptions.
• Opt-Out: Unsubscribe from marketing communications or disable cookies through your browser settings.
• Portability: Request a transfer of your data to another service.
• Complaints: Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our site:

• Types of Cookies: Essential cookies for site functionality (e.g., shopping cart), analytical cookies to track traffic (e.g., via Google Analytics), and marketing cookies for personalized ads.
• Control: You can manage cookies through your browser settings. Note that disabling cookies may affect site features, such as the ability to save preferences for recurring purchases of items like antiseptics or cohesive bandages.
• Third-Party Tracking: We may use tools from partners like PayPal to monitor transaction security, but we do not allow unauthorized tracking.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or laws. The latest version will always be posted on our website with the effective date. Continued use of our site after updates constitutes acceptance of the revised policy.