FAQ

Product Information

1. What types of products do you offer?

We specialize in a wide range of therapy and rehabilitation equipment, including acupuncture and dry needling tools, advanced measuring devices, braces and supports, anatomy models, biofeedback instruments, and aids for daily living. Our inventory caters to professionals and individuals focused on recovery, performance optimization, and overall wellness.

2. Are your products suitable for home use?

Yes! Many of our products, such as balance and stability aids, cohesive bandages, and aquatic fitness items, are designed for both clinical and home environments. We bridge the gap between professional-grade equipment and accessible home care.

3. Do you carry branded items like Therabody or NormaTec?

Absolutely. We offer trusted brands, including electrotherapy devices from Therabody and NormaTec, ensuring high quality and reliability for all your rehabilitation needs.

Shipping and Delivery

1. How long does order processing take?

Orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may take slightly longer, but we’ll keep you updated via email.

2. What shipping methods do you offer?

We provide two main options:
– Standard Shipping: Via DHL or FedEx, costing $12.95, with delivery in 10-15 business days after shipping. Ideal for urgent needs.
– Free Shipping: Via EMS for orders over $50, with delivery in 15-25 business days after shipping. A budget-friendly choice for larger orders.

3. Do you ship internationally?

Yes, we ship globally, excluding some remote areas in Asia and isolated locations. For deliveries to uncovered regions, contact us for alternative arrangements.

4. Will I receive tracking information?

Yes, once your order is shipped, we’ll email you a tracking number to monitor its progress in real-time.

5. Are there any additional fees for international orders?

Customs duties or taxes may apply depending on your country’s regulations. These are the recipient’s responsibility and are not included in our shipping costs.

Returns and Refunds

1. What is your return policy?

You can return items within 15 days of receipt, provided they are in original condition, unused, and with all packaging intact. To start a return, email us at [email protected] with your order details.

2. How long do refunds take?

After we receive and inspect the returned item, refunds are processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Payment and Accounts

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

General Inquiries

1. Who is Rocktape Shop’s target audience?

Our products are tailored for healthcare professionals (e.g., physical therapists), athletes, fitness enthusiasts, and individuals committed to wellness and recovery. Whether you’re in a clinical setting or at home, we have the tools to support your journey.

2. How can I contact customer support?

Reach us at [email protected] for any questions. Our US-based team is here to help!

3. Where is Rocktape Shop located?

We’re based at 4553 Freshour Circle, San Antonio, US 78238, serving customers worldwide with reliable delivery and professional-grade products.