At Rocktape Shop, we understand that timely delivery of your therapy and rehabilitation equipment is crucial to your recovery journey, performance optimization, or professional practice. Whether you’re a healthcare professional, athlete, or individual committed to wellness, we strive to make our shipping process as seamless and reliable as our products. Below, you’ll find all the details about our delivery options, processing times, and policies to ensure you receive your orders efficiently, no matter where you are.
Order Processing Time
We know that every moment counts when you’re dealing with recovery or performance needs. That’s why our team works diligently to process all orders within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing may take slightly longer, but we’ll keep you updated via email. Once your order is processed and shipped, you’ll receive a tracking number to monitor its progress in real-time.
What to Expect During Shipping
As a trusted partner for healthcare providers and recovery-focused individuals, we ensure that all packages are securely packed to protect your items—from delicate electrotherapy devices like those from Therabody and NormaTec to durable braces and supports. Once shipped, you’ll receive a confirmation email with tracking details. For international orders, please be aware that customs duties or taxes may apply, depending on your country’s regulations. These are the responsibility of the recipient and are not included in our shipping costs.
Returns and Refunds
Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 15 days of receiving the item. The product must be in its original condition, unused, and with all packaging intact. To initiate a return, email us at [email protected] with your order details. Once we receive and inspect the returned item, we’ll process a refund to your original payment method (excluding shipping costs, unless the return is due to an error on our part). Please allow 5-10 business days for the refund to reflect in your account.
Why Choose Rocktape Shop for Your Delivery Needs?
At Rocktape Shop, we bridge the gap between clinical excellence and accessible home care. Our delivery policies are designed with you in mind—whether you’re a physical therapist needing advanced measuring tools ASAP or a fitness enthusiast stocking up on recovery aids. With global shipping (excluding select regions), multiple payment options (Visa, MasterCard, JCB, PayPal), and a US-based support team, we combine professional reliability with a personal touch. Trusted by sports teams and rehabilitation centers worldwide, we’re more than just a retailer; we’re your partner in achieving optimal physical performance and recovery.
Ready to get the right tools for your recovery or practice? Explore our products today and experience seamless delivery tailored to your needs!
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